Sign inBook a demo
Features/Buildings/Maintenance

Maintenance.

Requests from residents and staff, triaged into work.

Maintenance, requested and tracked.

£15 a month on its own, or included in Pro and Business

Book a demoAll features
Building
Albion Court
Reference
BLD-ALB02
Shown
Illustrative

What it does.

  1. Reactive: anyone can flag a problem.

    A staff member spots a leaking pipe. Anyone in your company files the request, and a manager triages and assigns it.

    • Open to anyone in your company
    • Category, priority, location and description
    • Open, acknowledged, in progress, completed
    • Assign to a member of your team

  2. Triage, assign and close properly.

    Managers acknowledge requests, choose who does the work and record resolution notes. Urgent, high-priority and safety-related jobs need evidence and a closing note before they can be completed. Preventive schedules are planned.

    • Managers acknowledge, start and complete work
    • Assign each request to a team member
    • Resolution notes on completion
    • Evidence required for urgent, high and safety-related jobs

Real screens

In the app.

How maintenance looks in SAMRISK, on the example estate.

01 / 02
app.samrisk.co.uk/buildings/riverside-tower/maintenance
MaintenanceReport a fault from anywhere; managers triage it from the list. Illustrative records.
The task boardDrag a card to change its status; closing a serious one needs evidence. Illustrative records.

The example estate; records are illustrative.

Connects to.

Feeds it

  • It starts the threadIts records sit on the same buildings, sites and people as every other tool.
MaintenanceBuildings

It feeds

  • TasksEvery action from every tool, on one board, with owners and due dates.

Questions.

How is this different from tasks?

Tasks are planned work on a board, for your team. Maintenance requests are reactive: problems reported as they happen and triaged by a manager.

Can I link a request to a contractor?

Not at the moment. Assign the request to a team member, and use a permit to work for contractor jobs that need one.

Can tenants report problems without a SAMRISK login?

No. Requests come from people in your company.

Are SLAs tracked?

No. Priority sets the order, but SAMRISK does not enforce response times.

Can I attach photos from a phone?

Not to the request itself at the moment.

Related tools.

  • TasksEvery action from every tool, on one board, with owners and due dates.Free
  • AuditsFire, water, health and safety and safety case audits from templates, scored by likelihood and consequence.Free
  • Safety caseThe Building Safety Act safety case: bow ties, major hazard report, golden thread, remediation, AI drafting.£149 a month
  • IncidentsReport, investigate and close incidents, with mandatory occurrence reporting deadlines.In Pro, or £15

Stop tracking maintenance in WhatsApp.

Book a demoAll features